Support
Welcome! I’m so glad you’re here.
This page is designed to help you quickly resolve common technical issues and find answers to frequently asked questions. Most questions can be solved in just a few minutes using the troubleshooting tips below.
If you still need help, I’m always happy to assist.
Support Email: susan@mixedmediamastery.com
Response Time: Please allow 12–24 business hours for a reply (Monday–Friday).
Before You Email
Please review the sections below first. Many issues can be resolved quickly with these simple steps.
Login Issues
If you’re having trouble logging in:
• Make sure you are using the same email address you used to purchase the course.
• Double-check that your password is entered correctly.
• Click “reset password” under the support dropdown to reset it.
• Check your spam or promotions folder for the reset email.
• Wait a few minutes — reset emails can sometimes take a moment to arrive.
If you still cannot access your account, email support and include the email address used at checkout.
Can’t Access a Lesson
If a lesson won’t open or the next lesson isn’t available:
• Make sure you are logged in.
• Scroll to the bottom of the current lesson and click “Mark Complete.”
• Refresh your browser.
• Try accessing the course in a different browser (Google Chrome is recommended).
If your progress is not updating, logging out and logging back in often resolves the issue.
Video Not Playing
If a video is not loading or buffering:
• Refresh the page.
• Check your internet connection.
• Clear your browser cache.
• Try a different browser (Chrome typically works best).
• Try watching from a desktop or laptop instead of a mobile device.
Download Issues
If you’re unable to download a file:
• Click the download link again.
• If the file opens in a new tab, right-click and choose “Save As.”
• Disable any pop-up blockers.
• Try downloading from a desktop device instead of a phone.
Account & Access Information
How long do I have access to the course?
You receive lifetime access to your course purchase.
Can I download the videos?
Videos are available for streaming inside the course platform.
Can I share my login with someone else?
Course access is for individual use only. Please do not share your login information.
How do I change my password?
You can reset your password anytime by clicking “Reset password?” in the dropdown under Support.
Community & Creative Questions
If your question is about:
• Creative techniques
• Materials
• Project feedback
Please post inside the course community on Facebook so others can learn from the discussion as well.
For technical issues or account access problems, please email support directly.
When You Contact Support
To help resolve your issue as quickly as possible, please include:
• The course name
• The email address used to enroll
• The device you are using (desktop, tablet, phone)
• The browser (Chrome, Safari, etc.)
• A screenshot of the issue, if possible
The more details you provide, the faster I can help.
Still Need Help?
If you’ve reviewed this page and still need assistance, please email:
I’m here to help and want your experience inside the course to feel smooth and enjoyable.
Thank you for being part of this creative community.